Updated, now NHSEO won't start

[Jonathan.Skeens]

Hello,

I just updated NHSEO to the latest version, and now NHSEO says there was an error and it can't start.

What do I need to do to get it back up and running?

Thanks

[jimbobo2779]

What does the error say?

[Jonathan.Skeens]

NHSEO has encountered a problem and needs to close.

[jimbobo2779]

It sounds like the installer was corrupted, I would suggest to re-download the installer from the members area and try installing it again.

[Jonathan.Skeens]

Thanks, I will try that.

[Jonathan.Skeens]

I just attempted the redownload and reinstall, nothing.

Thanks

[jimbobo2779]

If you setup TeamViewer soon I will be able to look at it. I am not in the office for the next couple of days so getting at a computer for a teamviewer session after this could be more difficult.

[Jonathan.Skeens]

I installed TeamViewer. What info do you require? Never done this before.

Thanks for your help!

[jimbobo2779]

Hi Jonathan,

Sadly you replied when I was already on the road so I will be unable to get a teamviewer session with you for the next couple of days. I will hopefully be publishing an update either in that time or just before anyway so it may be that simply downloading the latest update will fix your issue.

I have not had anyone else report this problem so it is very likely something on your computer that is interfering with NHSEO. You could try turning off any AV software that you have installed, or any other superfluous software, just to see if it works.

[Jonathan.Skeens]

ok, I will try that in the mean time.

Thanks